Who We Are
Will & Matt co-founded Trust My Travel with one goal: to protect travel providers and their travellers from financial loss. In 2012 they began providing financial protection memberships via Trust Accounts; today we’re integrated with industry leading booking systems and we’re protecting over 2000 members all over the world.
Meet the Leadership Team
Will PlummerCo-Founder & CEO
Having co-founded Trust My Travel with Matt in 2012, Will has worked hard to build a company supporting in excess of 1000 travel businesses worldwide.
Will’s priorities are financial protection, innovation and education – That’s why, when he’s not giving guidance on LinkedIn or hosting a webinar, Will can usually be found giving a talk or workshop at a travel conference or trade show.
Matt BushCo-Founder & CTO
In 2012, Matt co-founded Trust My Travel with Will. He loves being able to work on constantly evolving technologies alongside incredibly talented individuals.
On the rare occasions that Matt is let out of the office, he enjoys getting to meet the people that use the products he and his team produce.
Sami DoyleChief Operating Officer
Having joined in 2014, Sami helped to grow Trust My Travel’s membership and as Chief Operating Officer, led the expansion of TMTs infrastructure, in particular it’s card processing, payments and FX capabilities.
Sami has previous experience in International Payment Processing and FX management and has a passion for business, travel and sport.
Pablo FreigedoMarket Development Director, Latin America
Pablo’s background is as a Systems Engineer, he has an Executive MBA and over fifteen years’ experience in IT and payment methods. During the last five years, Pablo has acquired a vast knowledge of worldwide payment products, payment methods and banks, especially within the Latam region.
Pablo’s mission at Trust My Travel is to utilise his market insight and industry expertise to provide solutions for travel businesses in the Latin American region.
Hannah ReganHead of Brand & Marketing
Hannah is a naturally driven ‘creative’, with a keen eye for detail, a passion for design and experience in project management.
Acting as a guardian for the Trust My Travel brand, Hannah’s strategic focus is on exceeding the expectations of members and partners whilst maintaining integrity across all PR and marketing initiatives.
Jade ShawFraud Administrator & Head of Member Support
Jade joined Trust My Travel in 2017, bringing with her many years of experience in the travel and finance industry. Jade currently heads our Member Support team and has since been promoted to a Fraud Analyst alongside her current role.
Jade is passionate about delivering the best quality service to our members and loves to maintain great client relationships. Outside of work Jade is a keen environmentalist and has a passion for responsible travel.
A brief history of where we started out
and how we’ve grown since 2012
Looking after travel providers’ money under the safe protection of our trustees so the business can focus on selling tours and travel products
Merchant facilities for travel companies, especially start-ups, can be hard to come by. Financial protection services allow Trust My Travel to provide debit and credit card processing, available globally, to businesses of all sizes
MULTI-CURRENCY PRICING (MCP)
Market to worldwide travellers or target a specific region by displaying the prices for your products in countless local currencies
MOBILE POINT OF SALE
Trust My Travel has met the need of our members who sell on-the-go or utilise hand-held devices rather than fixed payment equipment. These members have seen numerous benefits including increased opportunities for consultative up-selling.
AUTOMATED PAYMENT SPLITTING
MCP identified a need for our members to not only accept multiple currencies from travellers but also settle to affiliates and suppliers in different currencies. With TMT, supplier settlement is automatically deducted when a customer completes checkout
TMTProtectsMe is an update to our core financial protection services. Our members are expected to display their unique membership logo as a guarantee of the financial protection Trust My Travel provides to both members and their travellers
2019 sees a seriously sophisticated update to the digital platform that members use to manage their Trust My Travel account