Your Financial 

Protection Guarantee

TMTProtects.Me by Trust My Travel protects Travellers in the event of non-delivery of service and insolvency by their Travel Provider.

Welcome to Trust My Travel’s privacy policy

Trust My Travel respects your privacy and is committed toprotecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website https://www.tmtprotects.me (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Purpose of this privacy policy

This privacy policy aims to give you information on how Trust My Travel collects and processes your personal data through your use of thiswebsite and any data you may provide when you use our products or services. This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasionswhen we are collecting or processing personal data about you so that you arefully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Controller

Trust My Travel Limited a company registered in England and Waleswith company registration number 07686704 and whose registered office address is at The Cedars, New Road, Ryhall, Rutland, England, PE9 4HL is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy policy). We have appointed a data privacy manager who is responsible foroverseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Contact details

If you have any questions about this privacy policy or our privacypractices, please contact our data privacy manager, Sami Doyle, by e-mail to privacy@trustmytravel.com or in writing to: Trust My Travel Limited, The Cedars, New Road, Ryhall, Rutland, England,PE9 4HL.

You have the right to make a complaint at any time to theInformation Commissioner’s Office (ICO), the UK supervisory authority for dataprotection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. Any changes we make to our Privacy Statement in the future will be posted on oursite and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. It is important that the personal data we hold aboutyou is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-insand applications. Clicking on those links or enabling those connections may allowthird parties to collect or share data about you. We do not control thesethird-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does notinclude data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:   

         

  • Identity Data includes name, title and date of birth.
  • Contact Data includes billing address, delivery address, email address andtelephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details ofproducts and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address used to connect your computerto the Internet, your login data, browser type and version, device type, timezone setting and location, browser plug-in types and versions, language, screenresolution, operating system and platform, and other technology on the devicesyou use to access this website.     
  • Profile Data includes your username and password, purchases or orders made by you,your interests, preferences, feedback and survey responses.

Usage Data includes information about how you use our website, products andservices, including the fullUniform Resource Locators (URL), clickstream to, through and from our site(including date and time), page response times, length of visits to certainpages, page interaction information, methods used to browse away from the page,and any phone number used to call us.

Marketingand Communications Data includes your preferences in receiving marketingfrom us and our third parties and your communication preferences.We also collect, use and share AggregatedData such as statistical or demographic data for any purpose.

Aggregated Data could be derived from your personal data but is not considered personaldata in law as this data will notdirectly or indirectly reveal your identity. For example, we may aggregate yourUsage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personaldata so that it can directly or indirectly identify you, we treat the combineddata as personal data which will be used in accordance with this privacy policy. We do not collect any Special Categories ofPersonal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and geneticand biometric data). Nor do we collect any information about criminalconvictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract wehave with you, and you fail to provide that data when requested, we may not beable to perform the contract we have or are trying to enter into with you (forexample, to provide you with goods or services). In this case, we may have tocancel a product or service you have with us but we will notify you if this isthe case at the time.

How is your personal data collected?

We use different methods to collect data from and about youincluding through:

Information you give us. You may give us your Identity, Contact, Profile and FinancialData by filling in forms or by corresponding with us by post, phone, email orotherwise.

This includes personal data you provide when you:

  • apply for our products or services;
  • subscribe for membership;
  • create an account on our website;
  • submit a transaction through our website;
  • request marketing to be sent to you;
  • give us feedback or contact us.

Information we collect about you. As you interact with our website, we will automatically collect Usage and Technical Data about your equipment, browsingactions and patterns. We collect this personal data by using cookies and othersimilar technologies. We may also receive Technical Data about you if you visitother websites employing our cookies. Please see our cookie policy www.tmtprotects.me/cookiepolicy for further details.

Information we receive from other sources. We will receive personal data about you fromvarious third parties as set out below:

  • All categories of personal data from ourbusiness partners and service providers, this includes data we receive from alltravel providers that use our products or services and who may be based inside oroutside the EU; and
  • Technical Data from analytics providers, such asGoogle based outside the EU.

How we use your personal data

We will only use your personal data when the law allows us to.Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we areabout to enter into or have entered into with you.

Where it is necessary for our legitimateinterests (or those of a third party) and your interests and fundamental rightsdo not override those interests.

Where we need to comply with a legal obligation.Generally, we do not rely on consent as a legal basis forprocessing your personal data although we will get your consent before sendingthird party direct marketing communications to you via email or text message.You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We need all the categories of information in the list aboveprimarily to allow us to perform our contract with you and to enable us tocomply with legal obligations. In some cases we may use your personalinformation to pursue legitimate interests of our own or those of thirdparties, provided your interests and fundamental rights do not override thoseinterests. The situations in which we will process your personal informationare listed below:

Information you give us

We will use this information:

  • to evaluate an application to use ourproducts or services;
  • to carry out our obligations arisingfrom the contract entered into between you and us and to provide you with theinformation and services that you request from us;
  • to provide you with information aboutother products and services we offer that are similar to those that you havealready purchased or enquired about;
  • to improve, develop or modify our productsand services;
  • to provide you, or permit selectedthird parties to provide you, with information about products and services wefeel may interest you;
  • to notify you about changes to our productsor services;
  • to ensure that content from our websiteis presented in the most effective manner for you and for your computer; and
  • to comply with our legal, regulatory, tax,accounting, industry standards or reporting requirements.

Information we collect about you

We will use this information:

  • to administer our website and forinternal operations, including troubleshooting, data analysis, testing,research, statistical and survey purposes;
  • to improve our website to ensure thatcontent is presented in the most effective manner for you and for yourcomputer;
  • as part of our efforts to keep our websitesafe and secure; and
  • to make suggestions andrecommendations to you and other users of our website about products and services that may interest you or them.

Information we receive from other sources

We will combine this information withinformation you give us and information we collect about you. We will use this information and the combined information for the purposes set out above(depending on the types of information we receive).Note that we may process your personal data formore than one lawful ground depending on the specific purpose for which we areusing your data. Please contact us if you need details about the specific legalground we are relying on to process your personal data where more than oneground has been set out in the table below.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. Promotional offers from usWe may use your Identity, Contact, Technical, Usage and ProfileData to form a view on what we think you may want or need, or what may be ofinterest to you. This is how we decide which products, services and offers maybe relevant for you (we call this marketing).You will receive marketing communications from us if you haverequested information from us or purchased products or services from us and youhave not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data withany third party for marketing purposes.Opting outYou can ask us or third parties to stop sending you marketing messagesat any time by following the unsubscribe links on any marketing message sent toyou or by contacting us at any time.Where you opt out of receiving these marketing messages, this willnot apply to personal data provided to us as a result of a product/servicepurchase or other transactions.

Cookies

You can set your browser to refuseall or some browser cookies, or to alert you when websites set or accesscookies. If you disable or refuse cookies, please note that some parts of thiswebsite may become inaccessible or not function properly.For more information about the cookies we use,please see www.tmtprotects.me/cookiepolicy.

Change of purpose

We will only use your personal data for the purposes for which wecollected it, unless we reasonably consider that we need to use it for anotherreason and that reason is compatible with the original purpose. If you wish toget an explanation as to how the processing for the new purpose is compatiblewith the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, wewill notify you and we will explain the legal basis which allows us to do so.Please note that we may process your personal data without yourknowledge or consent, in compliance with the above rules, where this isrequired or permitted by law.

Disclosures of your personal data

We may share your personal data with selected third parties,including those set out below, for the purposes set out in the Purposes for which we will use your personaldata above:

Business partners, suppliers and sub-contractors;

Service providers acting as processors for example:

analytics and search engine providers that assist us in the improvement and optimisation of our site;

credit reference agencies for the purpose ofassessing your credit score where this is a condition of us entering into acontract with you.

Professional advisers acting as processors or joint controllers including lawyers, bankers,auditors and insurers who provide consultancy, banking, legal, insurance andaccounting services.

HMRevenue & Customers, regulators and other authorities acting as processorsor joint controllers based in the United Kingdom.Wewill also disclose your personal information to third parties:

To whom we may choose to sell, transfer or mergeparts of our business or our assets. Alternatively, we may seek to acquireother businesses or merge with them. If a change happens to our business, thenthe new owners may use your personal data in the same way as set out in thisprivacy policy; or

If we are under a duty to disclose or share yourpersonal data in order to comply with any legal obligation, or in order toenforce or apply our terms of use or any other agreements; or to protect therights, property, or safety of Trust My Travel Limited, our customers, orothers. This includes exchanging information with other companies andorganisations for the purposes of fraud protection and credit risk reduction.We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow ourthird-party service providers to use your personal data for their own purposesand only permit them to process your personal data for specified purposes andin accordance with our instructions.

International transfers

Many of our external third parties are based outside the EEA sotheir processing of your personal data will involve a transfer of data outsidethe EEA.Whenever we transfer your personal data out of the EEA, we ensurea similar degree of protection is afforded to it by ensuring at least one ofthe following safeguards is implemented:

We will only transfer your personal data tocountries that have been deemed to provide an adequate level of protection forpersonal data by the European Commission.

We use certain service providers, we mayuse specific contracts approved by the European Commission which give personaldata the same protection it has in Europe.

Where we use providers based in the US, we maytransfer data to them if they are part of the Privacy Shield which requiresthem to provide similar protection to personal data shared between Europe and theUS. Please contact us if you want further information on the specificmechanism used by us when transferring your personal data out of the EEA.

Data security

We have put in place appropriate security measures to prevent yourpersonal data from being accidentally lost, used or accessed in an unauthorisedway, altered or disclosed. In addition, we limit access to your personal datato those employees, agents, contractors and other third parties who have abusiness need to know. They will only process your personal data on ourinstructions and they are subject to a duty of confidentiality.We have put in place procedures to deal with any suspectedpersonal data breach and will notify you and any applicable regulator of abreach where we are legally required to do so.Ifyou have reason to believe that your interaction with us is no longer secureplease contact us immediately.

Data retention

How long will you use mypersonal data for?

We will only retain your personal data for as long as reasonablynecessary to fulfil the purposes we collected it for, including for thepurposes of satisfying any legal, regulatory, tax, accounting or reportingrequirements. We may retain your personal data for a longer period in the eventof a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. We have a variety of obligations to retain your personal data,including ensuring that transactions can be appropriately processed, settled,refunded or charged-back. This means that even if you end your membership with us we may retain your personal data in order to meet our obligations. To determine the appropriate retention period forpersonal data, we consider the amount, nature and sensitivity of the personaldata, the potential risk of harm from unauthorised use or disclosure of yourpersonal data, the purposes for which we process your personal data and whetherwe can achieve those purposes through other means, and the applicable legal,regulatory, tax, accounting or other requirements.In some circumstances you can ask us to delete your data: see your legal rights below for furtherinformation.In some circumstances we will anonymise your personal data (sothat it can no longer be associated with you) for research or statisticalpurposes, in which case we may use this information indefinitely withoutfurther notice to you.

Your legal rights

Under certaincircumstances, you have rights under data protection laws in relation to yourpersonal data. If you wish to exercise any of the rights set out below, please contact us. If you are a member you cansign in to your Dashboard to access, rectify or update your personal data.

Access. This enables you to receive a copy of the personal information we hold aboutyou and to check that we are lawfully processing it.

Rectification. This enables you to have any incomplete or inaccurate information we hold aboutyou corrected.

Erasure. This enables you to ask us to delete or remove personal information where thereis no good reason for us continuing to process it.

Object. This enables you to object to processing of your personal information where weare relying on a legitimate interest (or those of a third party) and there issomething about your particular situation which makes you want to object toprocessing on this ground. You also have the right to object where we areprocessing your personal information for direct marketing purposes. In somecases, we may demonstrate that we have compelling legitimate grounds to processyour information which overrides your rights and freedoms.

Restrict Processing

This enables you to ask us to suspend the processing ofpersonal information about you, for example if you want us to establish itsaccuracy or the reason for processing it.

Data Portability

This enables you to request the transfer of your personalinformation to another party. We will provide to you, or a third partyyou have chosen, your personal data in a structured, commonly used,machine-readable format. Note that this right only applies to automatedinformation which you initially provided consent for us to use or where we usedthe information to perform a contract with you.No fee usually requiredYou will not have to pay a fee to access your personal data (or toexercise any of the other rights). However, we may charge a reasonable fee ifyour request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may only implement requests with respect to the personal dataassociated with the particular email address that you use to send us yourrequest. We may need to request specific information from you to help usconfirm your identity and ensure your right to access your personal data (or toexercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to yourrequest to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month.Occasionally it could take us longer than a month if your request isparticularly complex or you have made a number of requests. In this case, we willnotify you and keep you updated.

Right to withdraw consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specificpurpose, you have the right to withdraw your consent for that specificprocessing at any time. To withdraw your consent, please contact our data privacy manager on the details above. Once we have received notification thatyou have withdrawn your consent, we will no longer process your information forthe purpose or purposes you originally agreed to, unless we have anotherlegitimate basis for doing so in law.